Circuit Networks remote assistance allows us to find and fix any PC problems within minutes by taking control of your computer via the Internet. We do not need to send out a technician to your home or office. It doesn’t matter which part of Canberra or Queanbeyan you live in, if you have access to the Internet you can benefit from our remote assistance services.
Circuit Networks is able to connect remotely to your servers and workstations in order to assist and troubleshoot issues. We use a professional remote access software package to remotely access your computer. This application implements high security standards to ensure the connection is secure and you control access to your computer at all times. The same software is used by some of the world’s largest organizations.
The process requires that you initiate a request by downloading and running a small application that gives us permission to connect to your computer. It is not possible to connect to your computer without your express permission, or without your knowledge. You will always know when someone is accessing your computer.
Resolving computer issues such as viruses, malware, and even hard drive failure from a remote location by our IT Specialists minimises computer repair time and allows you to get back to your day to day tasks sooner.